Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at poshanhealthpartner@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at poshanhealthpartner@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at poshanhealthpartner@gmail.com.

Returns and Cancellation Policy for Poshan Products

We appreciate your trust in Poshan, and we strive to provide you with the best possible experience. Please review our Returns, Replacements, and Cancellations Policy below to understand how we handle various scenarios:

Returns:

  • No return requests will be accepted on items without damages or defects.
  • If you wish to return a delivered product, you are responsible for returning the product in mint condition to Poshan for a return or replacement.

Replacements:

  • Genuine quality/manufacturing defects: A full refund or replacement will be offered if you provide us with photo and video evidence of the package and contents.
  • Shipping damage: Contact poshanhealthpartner@gmail.com, and our customer support team will replace your order.
  • Conditions eligible for replacements include water damage to packaging, tampered or opened seals, and broken jars.

Cancellations:

  • Cancellations before dispatch: 100% refund, with the customer care team reverting within 24-48 hours.
  • Cancellations post-dispatch: If delivery is attempted, do not accept the order. The order will be returned to its source. Refund initiated within 5 to 7 business days after "RTO initiated," with a 10% deduction as a transaction fee.

General Conditions:

  • Verify product conditions upon receiving the package and report concerns immediately to poshanhealthpartner@gmail.com
  • Products returned without original packaging or due to improper handling on customer’s end are not eligible for refunds or replacements.
  • Complaints about products, shipping, and packaging must be made within 24 hours to poshanhealthpartner@gmail.com with pictures and videos.
  • An unboxing video with the order number and total weight in the top right corner helps expedite issue resolution.

Damage Upon Delivery:

  • Email poshanhealthpartner@gmail.com within 24 hours of receiving the product.
  • Provide a detailed unboxing video and clear pictures for prompt resolution.

Missing/Wrong Items:

  • Share unboxing video and pictures via email to poshanhealthpartner@gmail.com within 24 hours.
  • Ensure order number and total weight are visible.

Product Quality Issues:

  • Contact poshanhealthpartner@gmail.com with concerns about product quality.
  • We will test and verify with batch samples to provide an update.

Product Hardening:

  • Read storage guidelines to prevent hardening.
  • No returns for products hardened due to negligence and improper storage.

Order Cancellation:

  • Cancel within 24 hours of placing the order for a full refund.
  • If not shipped, contact poshanhealthpartner@gmail.com for cancellation and refund.
  • If dispatched, do not accept the order. Refund initiated within 5-7 business days with a 10% deduction as a transaction fee.

At Poshan, we value your satisfaction and are dedicated to resolving any issues promptly. For further assistance, contact our customer support team at poshanhealthpartner@gmail.com.